At AirGun Tactical, we strive to ensure that your orders arrive safely and on time. Our Navidium Shipping Protection is an optional service designed to cover your package in the event of loss, theft, or damage during transit. However, if you choose not to opt for this protection, you agree and understand that you hold AirGun Tactical harmless, and we are not responsible for any failures by the carrier to complete the delivery.

In the unfortunate event that you need to file a claim, please follow these steps:

1. Lost or Stolen Packages: If your package is reported as lost or stolen, you must file a claim directly with the shipping carrier.
2. Damaged Packages: If your package arrives damaged, please document the damage with photographs and file a claim with the shipping carrier.
3. Signature Confirmation: If your package was signed for by someone other than you, you are required to file a police report regarding the incident before submitting your claim with the shipping carrier.
4. Provide Proof of Filing: When you file a claim with us, you must provide proof of filing your claim with the shipping carrier.
5. Claims Investigation: Once a claim has been filed, the shipping carrier will conduct an investigation. Please note that claim approvals with AirGun Tactical are not necessarily based solely on the carrier's investigation; however, their investigation must be complete before we can finalize our decision regarding your claim.
6. Filing a Claim with Us: Additionally, you will need to file a claim with us at this link: Shipping Protection Claim.

Please keep in mind that filing a claim may take time, and AirGun Tactical is unable to issue refunds or replacements until the claim process is concluded. Thank you for your understanding and cooperation.