Shipping Protection Policy

Protect your order with our ShipTection Shipping Protection. For a small fee, ensure coverage against lost, stolen, or damaged packages during transit. Enjoy peace of mind knowing your purchase is safeguarded, allowing you to shop confidently at AirGun Tactical!

Package Protection Terms

At AirGun Tactical, we strive to ensure that your orders arrive safely and on time. Our ShipTection Shipping Protection is an optional service designed to cover your package in the event of loss, theft, or damage during transit. However, if you choose not to opt for this protection, you agree and understand that you hold AirGun Tactical harmless, and we are not responsible for any failures by the carrier to complete the delivery.

In the unfortunate event that you need to file a claim, please follow these steps:

  1. Lost or Stolen Packages: If your package is reported as lost or stolen, you must file a claim directly with the shipping carrier. With the carrier you will need to call them to open a claim, they will not let you file a claim online. UPS (USA): 1-800-742-5877 or USPS (USA): 1-800-275-8777. If your package is valued over $700 USD and the carrier has proof of delivery, you will be required to file a police report and provide us with the police report number via email to AirGunTacticalShop@gmail.com. If the carrier has no proof of delivery and the package has been lost in transit or delivered to the wrong address you do NOT have to file a police report.
  2. Damaged Packages: If your package arrives damaged, please document the damage with photographs and file a claim with the shipping carrier.
  3. Signature Confirmation: If your package was signed for by someone other than you, you are required to file a police report regarding the incident before submitting your claim with the shipping carrier.
  4. Provide Proof of Filing: When you file a claim with us, you must provide proof of filing your claim with the shipping carrier.
  5. Claims Investigation: Once a claim has been filed, the shipping carrier will conduct an investigation. Please note that claim approvals with AirGun Tactical are not necessarily based solely on the carrier's investigation; however, their investigation must be complete before we can finalize our decision regarding your claim.
  6. Filing a Claim with Us: Additionally, you will need to file a claim with us click this link to open the claim: Shipping Protection Claim Link HERE.

NOTE: Please keep in mind that filing a claim may take time, and AirGun Tactical is unable to issue refunds or replacements until the claim process is concluded.

WARNING: If your package is rerouted by your request and not done by AirGun Tactical, the insurance will be voided as you will assume all liability should the package get lost or stolen. If you miss your delivery window and the package is taken by the carrier to a local access point for pickup and you fail to pick it up within the carrier pickup timeframe and the package is returned to us and gets lost during the return we do not cover this as it resulted from your own wilful neglect to pickup the package within a timely fashion.